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How do I book an appointment?You can book directly through our website at www.mtcautoshine.com, call us at 07947 909737, or email mtcautoshine@outlook.com. Early bookings are recommended, especially for premium or ceramic coating services. If you have any queries or concerns We would be more than happy to answer these prior to booking.
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What services do you offer?We provide a full range of mobile car valeting and detailing services, including exterior washes, interior deep cleans, paint decontamination, machine polishing, and ceramic coatings. Visit our Services Page for a detailed breakdown of our packages.
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Do you come to my location?Yes! We are a mobile service based in Surrey and surrounding areas. We bring everything we need including water and equipment. Ensuring you can enjoy professional car care without leaving your home or office. It is a bonus if we can access water and electricity!
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How long does a typical service take?Service times vary depending on the package: • Bronze & Silver: 1–2 hours • Gold: 2–3 hours • Premium & Platinum (machine polishing & ceramic coatings): 3–6+ hours We always aim to deliver meticulous work without rushing the process.
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What products do you use?We use industry-leading products from trusted brands designed for professional detailing. These include pH-balanced shampoos, premium waxes, safe wheel cleaners, and long-lasting ceramic coatings.
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Is your shampoo and product range safe for my car’s paint and sealants?Absolutely. Our detailing products are designed to enhance your car’s finish while preserving any existing waxes or sealants. If you have any queries around your paint protections - reach out to our team to put your mind to rest.
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What is the difference between valeting and detailing?- Valeting refers to thorough cleaning of the vehicle, inside and out. - Detailing goes a step further, involving deep decontamination, paint correction, and protective treatments like wax or ceramic coating. We offer both, depending on your needs.
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Do I need to prepare anything before my appointment?Just ensure there is space around your vehicle for us to work and access to your driveway if possible. If you’re in a public or restricted area, please let us know in advance so we can plan accordingly. We recommend any valuables or items to keep are removed from the vehicle prior to your appointment.
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What is a ceramic coating and is it worth it?A ceramic coating is a liquid polymer applied to the exterior of a vehicle. It chemically bonds with the paint, creating a long-lasting, ultra-glossy shield that protects against UV rays, dirt, water spots, and minor scratches. It’s ideal for anyone looking to protect their investment and reduce cleaning time.
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What’s your cancellation policy?We kindly ask that if you wish to cancel your appointment you ensure we have 48 hours notice. For cancellations within 48 hours your deposit will be non refundable. Should any cancellations (within 24 hours) or no shows occur you may be liable to pay in full.
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Still have questions?Feel free to contact us via our Contact Page.
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